We want you to be completely satisfied with your Pencraft purchase.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once the pen touches ink, we can still accept it, but there will be a restocking fee of 10% incurred for preferential returns.
To start a return, you can contact us at info@pencraftsa.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@pencraftsa.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or any item, whether used or new, that came free with another product. In addition, we cannot accept pens or nibs if they have been modified in any way, or any of the following items if they’ve been used: ink or paper.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
I believe we are reasonable - so just reach out to us.
The approval of all returns is subject to the discretion of Pencraft the boutique. If you have any questions, please email our team at info@pencraftsa.com.au
In addition to following Australian Consumer Law regarding returns, we will do our best to accommodate your needs should you wish to return or exchange an item.