Returns and Exchange

Returns and Refunds Policy

Our Return Policy

We want you to be delighted with your purchase. If for any reason you are not satisfied, we offer a 30-day return period from the date you receive your order.

To ensure a smooth process, please follow the return guidelines below.

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Return Eligibility

To qualify for a return, items must be:

• In their original, unused condition

• Unworn and with all tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

Used or opened items may not be eligible for a full refund.

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Used Items

A 10 percent restocking fee applies to returns of used pens when the return is based on personal preference rather than a product fault.

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How to Start a Return

Email us at info@pencraftsa.com.au to request a return. If approved, we will provide a return shipping label and instructions for sending your item back.

Please note that returns sent without prior approval cannot be accepted.

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Damaged or Incorrect Items

We take great care in preparing and packing your order. Please inspect your items as soon as they arrive. If you receive a damaged, defective, or incorrect product, contact us right away so we can resolve the issue promptly.

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Non-Returnable Items

Certain products cannot be returned or exchanged, including:

• Sale or clearance items

• Gift cards

• Complimentary gifts or promotional items

• Modified pens or nibs

• Opened ink bottles or used paper products

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Exchanges

If you wish to exchange an item, simply return it under the above guidelines and place a new order for your preferred replacement.

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Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method. Please allow time for your bank or payment provider to complete the refund.

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Need Assistance

If you have any questions or concerns about returns or exchanges, contact us at info@pencraftsa.com.au. Our team is committed to providing helpful, fair, and prompt service.

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Consumer Rights

Pencraft the Boutique complies with the Australian Consumer Law, which guarantees your rights to remedies for faulty or misrepresented products. These protections apply in addition to our store policies.