We want you to be completely satisfied with your Pencraft purchase.
Need to make a return? It's easy. Please contact us within 14 days of placing your order to get the process started.
You'll need to have your original order number and your email address ready so we can discuss which items you wish to return, the reason for return, and your options for credit note or reimbursement.
During the return process, email updates will be sent to the original purchaser.
We're happy to provide full reimbursement on products that are returned to us unused, in the state you received them, and which include all of the original packaging (such as the pen case, warranty papers, cartridges and converters, etc). If you need to return a product because the item is damaged or defective, we’ll also take care of you! Should your return call for a shipping reimbursement, we are only able to reimburse up to the shipping costs of the original order. Please keep this in mind as you choose your return shipping method.
For international addresses, you will be responsible for paying for and printing your own label.
Upon arrival, be sure to handle and inspect any new pens. Once the pen touches ink, we can still accept it, but there will be a restocking fee of 10% incurred for preferential returns.
We are unable to accept returns on any item, whether used or new, that came free with another product. In addition, we cannot accept pens or nibs if they have been modified in any way, or any of the following items if they’ve been used: ink or paper.
We are not able to refund or replace free items. Returns that include a free item (i.e. gift with purchase) may not be eligible for full reimbursement. Feel free to reach out to us for details on your specific situation.
I believe we are fairly reasonable - so just reach out to us and we’ll provide all of the final directions for your return/exchange! The approval of all returns are subject to the discretion of Pencraft the boutique. If you have any questions, please email our team at firstname.lastname@example.org
In addition to following Australian Consumer Law regarding returns, we will do our best to accommodate your needs should you wish to return or exchange an item.