Privacy policy
Privacy Policy
Last updated: 25 MARCH 2026
Pencraft the Boutique is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.
This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who We Are
Pencraft the Boutique
29 Adelaide Arcade
Adelaide SA 5000
Australia
ABN: 92 695 510 751
Email: info@pencraftsa.com.au
If you have any privacy concerns or questions, please contact us using the details above.
2. What Information We Collect
We collect information in different ways depending on how you interact with us.
Information You Provide Directly
When you make a purchase, create an account, or contact us, we may collect:
- Name, email address, phone number, and postal address
- Billing and shipping addresses
- Payment details (processed securely by our payment providers)
- Order history and purchase preferences
- Comments, feedback, or messages you send us
- Information from customer service inquiries
Information Collected Automatically
When you visit our website, we automatically collect:
- Browser type, operating system, and device information
- IP address and approximate location
- Pages visited, time spent on the site, and navigation patterns
- Cookies and similar tracking technologies
- Referring website and search terms used
Information from Other Sources
We may receive information from payment processors, Australia Post (for delivery), and other trusted service providers. We do not buy or trade customer lists from third parties.
3. How We Use Your Information
We use your personal information for the following legitimate purposes:
To Provide Services
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Provide customer support and handle returns or refunds
- Verify payments and prevent fraud
To Communicate With You
- Send transactional emails (receipts, order updates)
- Respond to your questions and feedback
To Improve Our Business
- Analyse website traffic and user behaviour
- Understand customer preferences
- Improve our website and services
Marketing (only with your consent)
- Send newsletters, special offers, or product updates (you can unsubscribe at any time)
To Comply with Legal Obligations
- Meet tax, regulatory, and legal requirements
- Protect our rights and prevent fraud
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience. These small files help us remember your preferences and improve functionality.
Types of cookies we use:
- Essential: Required for the site to function (cart, checkout, security)
- Preference: Remember your settings
- Analytics: Help us understand how visitors use the site
- Marketing: Track activity for relevant advertising (where permitted)
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect features such as checkout. For more information, visit www.allaboutcookies.org.
5. Who We Share Your Information With
We only share your information with trusted partners necessary to operate our business:
- Payment processors (Stripe, PayPal, etc.) – for secure payment handling
- Australia Post – for order delivery and tracking
- Website/e-commerce platform (e.g. Shopify)
- Email and analytics services (e.g. Google Analytics)
- Fraud prevention and security providers
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.
6. Data Security
We take reasonable steps to protect your information, including:
- Secure HTTPS connections
- PCI-compliant payment processing (we do not store full credit card details)
- Limited staff access to personal data
- Regular security monitoring
While we use industry-standard protections, no online system is completely secure. If you suspect any compromise, please contact us immediately.
7. Your Privacy Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, email us at info@pencraftsa.com.au. We will respond within 30 days.
8. Data Retention
We keep your information only as long as necessary to fulfil the purposes for which it was collected, or to meet legal and tax obligations (typically 7 years for order records).
9. Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have done so, we will delete the information promptly.
10. International Data Transfers
Your information may be processed or stored overseas by service providers such as Shopify, payment processors, and analytics tools (primarily in the United States). We take reasonable steps to ensure your information is protected in line with Australian privacy standards.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@pencraftsa.com.au
Phone: (08) 8223 3725
Address: 29 Adelaide Arcade, Adelaide SA 5000
Business Hours: Monday – Friday 10am – 5pm, Saturday 10am – 4pm
Closed Sundays and all South Australian public holidays
For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Thank you for trusting Pencraft the Boutique with your personal information. We are committed to protecting your privacy.
