Shipping Policy

 

Shipping Policy

Shipping Information

We aim to process and dispatch all in-stock orders within one business day.
Orders placed on weekends or public holidays may take slightly longer due to higher order volumes.

Once your order has been shipped, you will receive an email confirmation that includes your tracking number and shipment details.

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Delivery Options — Australia

We ship orders Monday through Saturday using Australia Post.

Australia Post Standard Delivery
Estimated delivery: 2 to 10 business days
Flat rate: $7.50

Australia Post Express Delivery
Estimated delivery: 1 to 4 business days
Flat rate: $9.95

Free Express Shipping
Available for all orders over $65 within Australia.

Delivery times are estimates and may vary depending on your location and seasonal postal demand.

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Delivery Options — New Zealand

We also ship to New Zealand using Australia Post International Express.

Australia Post International Express
Estimated delivery: 3 to 8 business days
Flat rate: $14.95 AUD

Free Express Shipping
Available for all orders over $80 NZD (approximately $75 AUD) to New Zealand.

International delivery times may vary depending on customs clearance and local postal handling.

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In-Store Collection

You may choose to collect your order directly from our boutique.
Pickup orders with all items in stock are generally ready within 1 to 2 business hours.

You will receive a confirmation email when your order is ready for collection.

Collection Address
Pencraft the Boutique
Shop 29, Adelaide Arcade
Adelaide SA 5000

For security, personal identification may be requested at the time of collection.

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Important Information

• Orders are shipped once all items in the order are available.

• Delivery times are estimates only; Pencraft the Boutique is not responsible for delays once parcels are lodged with Australia Post.

• Please ensure your delivery address and contact details are accurate at checkout to avoid delays.

• Customs duties or taxes (for New Zealand orders) are the responsibility of the recipient.

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International Shipping

At this time, we do not offer standard international shipping outside Australia and New Zealand.

However, we are open to arranging special international orders on a case-by-case basis.
If you are located elsewhere and wish to make a purchase, please contact us at info@pencraftsa.com.au.
We will do our best to provide a personalised shipping quote based on your location.