Contact information
Contact Us
We'd love to hear from you. Whether you have questions about our products, need help with an order, or want advice on choosing the perfect pen, we're here to help.
Our Details
Pencraft the Boutique
29 Adelaide Arcade
Adelaide SA 5000
Australia
Email: info@pencraftsa.com.au
Phone: (08) 8223 3725
Website: pencraftsa.com.au
Business Hours
Monday – Thursday: 10am – 6pm
Friday: 10am – 6pm
Saturday: 10am – 4pm
Closed Sundays and all South Australian public holidays
How Can We Help?
Orders & Shipping
Questions about your order, tracking, delivery, or returns?
Email us at info@pencraftsa.com.au and include your order number.
Product Inquiries & Recommendations
Looking for a specific fountain pen, ink, or personalised advice?
Email us at info@pencraftsa.com.au — we’re happy to help you find the perfect writing instrument.
Wholesale & Business Inquiries
Interested in wholesale partnerships or bulk orders?
Email us at info@pencraftsa.com.au with “Wholesale Inquiry” in the subject line.
General Questions
Anything else? We’re here to help.
Simply email us at info@pencraftsa.com.au.
Response Times
We aim to reply to all emails within 24 business hours during business days.
Email responses are handled Monday to Friday during business hours.
Still Have Questions?
Before reaching out, you may like to check our helpful policies:
We’re passionate about fine writing instruments and love helping customers discover their perfect pen. Don’t hesitate to get in touch — we look forward to hearing from you!
