Privacy Policy

Privacy Policy

This Privacy Policy outlines how Pencraft the Boutique ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pencraftsa.com.au (the "Site"). By using our Site and services, you agree to the terms described here. If you disagree, please discontinue use of our services.

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Updates to Our Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The latest version will be posted on our Site, with an updated "Last updated" date.

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How We Collect and Use Your Information

We collect personal information from various sources to deliver and improve our services, communicate with you, comply with legal obligations, and protect our rights. The types of personal information we may collect include:

Information You Provide

• Contact Details: Name, address, phone number, and email.
• Order Details: Billing and shipping information, payment details, and order history.
• Account Information: Username, password, and security questions.
• Customer Support: Details shared in communications with us.

Usage Data

We may collect information about your interactions with our Site, including device details, browser type, and IP address, through cookies and similar technologies. Usage Data helps us understand and improve your experience.

Third-Party Information

We may receive information from service providers like Shopify and payment processors who collect data on our behalf to complete transactions and enhance our services.

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Use of Personal Information

• Service Delivery: To process orders, manage your account, and provide support.
• Marketing: To send promotional content and advertisements tailored to your interests.
• Security: To detect and prevent fraudulent or malicious activity.

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Cookies

We use cookies to optimize your experience on our Site. For details, visit Shopify’s Cookie Policy at shopify.com/legal/cookies. You can manage cookie preferences in your browser settings, but this may impact Site functionality.

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Data Sharing

We may share your personal information with:

• Service Providers: For order fulfillment, payment processing, and IT management.
• Business Partners: For advertising and marketing.
• Affiliates: As needed for business operations.
• Legal Authorities: To comply with legal obligations or protect our rights.

We do not use or disclose sensitive information without your consent, nor do we sell information about users under 16.

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User-Generated Content

If you post reviews or content publicly on our Site, it will be accessible to anyone. Be mindful of the information you share.

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Third-Party Links

Our Site may link to external websites. We are not responsible for their privacy practices, so please review their policies separately.

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Children’s Privacy

Our services are not designed for children. If you believe a child has shared personal information with us, contact us to have it removed.

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Security and Data Retention

While we employ security measures, no method is entirely secure. We retain information based on legal, operational, and business needs.

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Your Rights

Depending on your location, you may have rights to access, delete, correct, or transfer your personal information. To exercise these rights, contact us at info@pencraftsa.com.au. We may need to verify your identity before responding.

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International Users

We may transfer your data internationally, relying on standard contractual clauses to ensure adequate protection.

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Contact Us

For questions or to exercise your rights, email us at info@pencraftsa.com.au or visit us at 29 Adelaide Arcade, Adelaide, SA, 5000, AU.