Privacy Policy

Privacy Policy

Last updated: November 6, 2025

1. Introduction

Welcome to Pencraft the Boutique (“Pencraft”, “we”, “us”, or “our”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit pencraftsa.com.au or use our services.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our website or provide personal information.

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2. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable laws. The most recent version will always appear on this page with the updated date shown at the top.

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3. Information We Collect

The type of personal information we collect depends on how you interact with us. It may include:

Information you provide directly:

• Name, email address, phone number

• Billing and shipping addresses

• Payment details (processed securely by our payment providers)

• Order history and communication records

Information collected automatically:

• IP address, browser type, and device information

• Pages viewed and time spent on our site

• Cookies and similar tracking data used for analytics and preferences

Information from third parties:

• Payment processors (e.g., Shopify Payments, PayPal, Afterpay)

• Delivery and logistics partners (e.g., Australia Post, couriers)

• Marketing and analytics providers that help us understand website performance

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4. How We Use Your Information

We collect and use your information to:

• Process and deliver your orders, manage payments, and handle returns or exchanges

• Communicate with you about orders, updates, or support requests

• Send newsletters, promotions, or special offers (only with your consent)

• Improve our website, products, and customer experience

• Prevent fraud, ensure security, and meet legal or regulatory obligations

We only collect personal information that is reasonably necessary for these purposes.

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5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents

• Analyse site performance and improve functionality

• Deliver relevant advertising or promotions

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function correctly without them.

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6. Sharing Your Information

We do not sell your personal information.
We only share it when necessary to provide our services, such as with:

• Payment providers (to process transactions securely)

• Shipping partners (to deliver your order)

• Technology and analytics providers (for hosting, email, and performance insights)

• Legal or regulatory authorities (if required by law or court order)

All partners are required to protect your information and use it only for the purpose it was provided.

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7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

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8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

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9. Security and Data Retention

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure.
No system is completely secure, but we use industry-standard safeguards such as encryption, firewalls, and secure servers.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (for example, taxation or record-keeping obligations).

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10. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data (where permitted by law)

• Opt out of receiving marketing communications at any time

To exercise these rights, please contact us using the details below. We will respond as soon as reasonably possible.

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11. International Transfers

If you are located outside Australia, please note that your information may be transferred to and processed in other countries where our service providers operate (for example, Shopify’s servers in Canada and the United States).
We take reasonable steps to ensure that your personal information remains protected wherever it is processed.

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12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Pencraft the Boutique
29 Adelaide Arcade, Adelaide SA 5000 Australia
📧 info@pencraftsa.com.au
📞 +61 8 8223 3725

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.