Security & Privacy

SECURITY

Securing our customer's data is of great importance to us.  Accordingly, we have partnered with eWAY, one of Australia's leading providers of of trust services for e-commerce.

Pencraft utilises the services of eWAY to accept payments through our website.  At the checkout you will be asked to submit your personal details including name, address, telephone number and credit card details.  Please be assured that all of your personal information is secured by Pencraft and eWAY through the use of Secure Sockets Layer (SSL) software and firewall technology.

For safety reasons, Pencraft does not store your credit card information. 

To ensure your security, Pencraft strongly recommends you close your browser once you have finished shopping with us or any of our associate partner stores.

If you share a computer with someone or are using a computer in a public place like a library or Internet café you as an individual are responsible for the security of and access to your computer.

Due to the nature of the internet, we do not warrant that this Site is secure or free from viruses, errors or defects or that the service will be uninterrupted or timely.

If you require further information about how we secure your data and personal information please contact us.

PRIVACY

Your privacy is important: We promise never to rent or share your personal information with any third parties. It is for use only by Pencraft and the related stores for marketing and promotional purposes.

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

As we continue to develop our web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

Online Account Registration

You may want to register with pencraftsa.com to make shopping faster and easier. For non-registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information.

The Information Collected By Pencraft
When you shop with pencraftsa.com.au, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and security code, and your email address. Under no circumstances do we ever sell or rent your personal information with outside parties.

How We Use The Information Collected

Third Parties
Pencraft uses third parties for various functions such as processing credit card transactions and delivering goods. Therefore, Pencraft will need to pass on certain details of your personal information to these third parties. Please be assured that particular care has been taken to select reputable third parties who operate under Australian privacy laws.

Authorities
To prevent fraud and illegal activity on our Site, Pencraft may monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

Account Verification

To prevent fraud and illegal activity on our Site, Pencraft and our third parties may use information you supply us with to cross-reference and verify information. In instances where fraud or other crime is suspected, we do communicate with relevant authorities.

Marketing & Communications
Pencraft often have new and exciting products and offers that you may want to know about. We will keep you updated with these new products and offers via email or post. Should you not wish to receive this information, please contact us directly.

Industry Groups
Pencraft may provide statistical information about sales, trading patterns, navigation techniques and so on to reputable third parties. Please be assured that we will not provide any of your direct personal information that identifies you, but rather an overview of our users.

We would like to reiterate that under no circumstances do we ever sell or rent your personal information with outside parties.